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Customer-centric Utilities

Acquire and retain more customers with AI powered conversation tools.

We customise and integrate the JRNY platform with the internal systems of your utilities company. From there, we roll out some snazzy customer experiences that harness the power of artificial intelligence and chatbots to deliver better customer experiences, more efficiently.

Outcomes

The Customer JRNY

The Journey
Attract
Attract and Onboard customers with JRNY
Onboard
JRNY helps retain customers
Retain
Attract more customers with price estimates or plan suggestions
Onboard more customers with sign-ups and payments
Retain customers with useful services like usage or outage updates

The Process - How We Roll

1. Workshop with JRNY
2. Determine scope & customer journeys we can help with
3. Implementation
4. Go-Town
Workshop with JRNY
Workshop with JRNY
Define goals & details of your customer journey 
Determine scope & customer journeys we can help with
Implementation with your current systems & processes
Implementation
Conversation & platform goes live!

Ready to start your journey?

Let's Chat