The JRNY intelligence (patent pending) is what sits behind and fuels our conversation tools. The technology elevates automated conversation to a whole new level of personalisation and efficiency.
Instead of giving every user the same response like many out-of-the-box chatbot products, each of our conversation engines allow you to give personalised, tailored responses to leads, instantly. That can result in some pretty awesome outcomes...
Convert more leads
Highly personalised and instant responses capture leads in the moment they're most interested
Deliver rich content like video, images or carousels for better engagement
Reach more people through popular messaging apps
Direct digital advertising to the conversation to increase conversion rates
A better customer experience
Personalised responses make the user feel valued
Address the user by their first name from the very first interaction
JRNY chat remembers where the conversation left off as well as user preferences
Improve Net Promoter Score and Customer Retention
Your business will be contactable 24/7, 365 days a year
Serve virtually any number of users at the same time, instantly
Convert leads automatically
You'll have onboarded a virtual assistant that's instantly scalable, reducing Customer Acquisition Cost
Free up staff to better deal with complex issues and focus on customer retention
Conversation Design Service
Included in our Conversation Tools is our Conversation Design service, saving you a huge amount of time and effort.
This means that once you've chosen the conversation engines that suit your business, our experts will write the copy and design the conversation flow to determine how your engines will interact with your leads and what it will say to them. We won't continue with building and implementing your engines until you're completely happy with the Conversation Design.