Once you’ve onboarded a JRNY digital insurance agent, you will have access to three JRNY products: JRNY Chat, JRNY API and the JRNY Dashboard - all of which are powered by the JRNY Engine.
This is how your digital insurance agent will interact with your customers
JRNY Chat supports text, voice and digital human technologies and sits on website and messaging app platforms and lives within your website, app and social messaging platforms.
Making sure the platform fits like a glove
Allows your digital insurance agent to pull information from various sources, including legacy systems, underwriter software, payment portals and CRM systems
Your conversation control tower
With the dashboard you can gain deep insights from conversation data and content, manage human interactions, and export records to assist with compliance obligations
The JRNY juice
The Engine’s technology is what’s working in the background to power your digital insurance agent’s intelligence. This technology includes machine learning, natural language processing, sentiment analysis and some proprietary tools as well.