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Everything you need for a full customer journey.

JRNY's lead generation and customer engagement tool scales to millions of users and is ready to sell, support, delight, and most importantly - serve every one of your customers personally and efficiently.

JRNY dashboard on desktop and chatbot on mobile phone

The JRNY platform allows your company to have highly relevant interactions with each and every lead or customer, while also benefiting from the efficiency of automated conversation.

The Customer JRNY

Emotionally intelligent conversation superpowers our platform’s features to help you streamline each stage of the customer journey like never before.

JRNY Chatbot on Desktop Website

Automated conversation

Artificially intelligent messaging
Artificially intelligent messaging via your website and messaging apps
Highly personalised responses
Highly personalised responses
Contactable any time of the day
Contactable 24/7, 365 days a year
Serve customers instantly
Serve virtually any number of users at the same time, instantly
Deliver rich content
Deliver rich content like video, images or carousels
JRNY Chatbot on Desktop Website

Lead Generation Tool

Artificially intelligent messaging
Use the JRNY chatbot as a lead generation platform
Highly personalised responses
Capture prospects in the moment they’re most interested
Contactable any time of the day
Prevent website exits and increase prospect to lead conversion rates
Chatbot Conversation Speak to Human

Divert to a human

Conversation engine hands over detailed tickets
Conversation engine hands over detailed tickets
Empower your staff
Staff empowered to resolve more complex issues
Reach customers
Reach customers who may prefer to talk to a human
JRNY Dashboard Detailed Analytics

Detailed analytics

Track Customer Acquisition Cost and Return on Investment
Track Customer Acquisition Cost and Return on Investment
Engagement and Click Rates
Engagement and Click Rates
Track conversation numbers
Number of conversations
Percentage of conversations diverted to a human
Percentage of conversations diverted to a human
Audience location and demographics
Audience location and demographics
Broadcast performance
Broadcast performance

For the cherry on top, we also offer...

Conversation Design

Our experts can assist with designing appropriate conversation flow and direction for a better customer experience

Personalised Implementation Service 

We'll set up your automated conversation engine and integrate with your business

Integrate With Your Favs

JRNY can integrate with all your favourite apps.

We have experience across many verticals but in particular insurance, utilities and tourism. We understand that many of our clients have industry specific requirements, so we can configure our platform to create additional custom features like bespoke analytics, notification settings, and integration with all your favourite apps.

To see what Outcomes JRNY can have for your company, click HERE.

Ready to start your journey?

Let's Chat