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Customer-centric Insurance

Acquire and retain more customers for your insurance company with AI-powered Conversation Tools.

We customise and integrate our Conversation Engines with the internal systems of your insurance company to deliver better customer experiences, more efficiently.

Insurance Pain Points - How we can help

  • Quoting and underwriting - Solution: Quotation Engine

    Quoting with JRNY has never been easier. Gain more information, faster through the insurance bot. Instantly deliver a quote or collect their contact details for further liaison with a human.

    The insurance underwriting process is also more informed where the platform can help you gain detailed insights on the user based on their profile and conversation history.

  • Selecting the right policy - Solution: Product Comparison Engine

    Don’t make customers troll through your website or wait on the phone to compare your policies. With JRNY, users can ask product questions in natural language through your website or messaging apps and get instant responses. The product carousel allows leads to easily and equickly compare their options

  • Resolving customer service/claims issues efficiently - Solution: FAQ Engine

    Solve issues efficiently with instant responses, 24/7, 365 days a year.

    JRNY automated conversation for insurance can free up humans to deal more effectively with complex cases. The conversation can be handed over to a human with a detailed ticket to save time.

  • Perception that digitalisation won’t gain customer trust - Solution: JRNY Conversation Design & Platform

    The JRNY technology combined with our conversation design service allow us to deliver tailored responses based on lead profiling and conversation interactions, building rapport. Detailed analytics in the Dashboard enable you to know your customers like never before, enabling further personalisation.

    When a user interacts with the conversation engine a second time, the engine remembers where the conversation they left off previously, avoiding frustration and helping the user feel valued.

    Additionally, the JRNY Human Handover Function in the JRNY Dashboard allows users to opt to speak with a human at any stage. With the conversation engine managing the bulk of generic enquiries, your staff are freed up to better deal with these more complex issues.

  • Insurance industry incumbents offering self-service options - Solution: Payments Engine

    Compete with digital incumbents by offering service through instant solutions on your website or messaging apps. Increase conversions by allowing leads to sign-up and pay right within the Payments Engine.

  • Perception that digital innovation is costly and disruptive - Solution: JRNY Conversation Tools

    With InsurTech developments, there’s no need to completely change your model or incur experience huge costs and internal upheaval associated with internal development. When your insurance company partners with a specialist like JRNY, you receive an instantly scalable product that offers an integration service.

    When it comes to onboarding a digital assistant with JRNY, we do the hard yards in terms of conversation design and implementing; unlike some other chatbot products where you have to build the conversation yourself. All you have to do is manage human handovers.

  • High customer acquisition costs - Solution: JRNY Conversation Tools

    JRNY’s scalable solution allows you to acquire and onboard more customers, more efficiently, by serving virtually an infinite number of users, instantly, and through channels which have over 5 billion monthly users.

  • High customer churn rates - Solution: JRNY Conversation Tools

    By meeting customer expectation for instant and self service, you can improve customer satisfaction and reduce churn.

  • Prompt payment of premiums - Solution: Payments Engine & Broadcast Messaging

    Send reminders to customers straight to their messaging app inbox using the Broadcast function (being developed) in the JRNY Dashboard. Open rates for broadcasts are much higher than email - as high as 80%!

    They can then pay right within the messaging app when using the Payments Engine.

Conversation Engines for Insurance

Our conversation engines are tailored to particular customer journeys and are powered by JRNY technology to deliver highly personalised responses automatically.
We recommend the following Conversation Engines for the insurance industry. Bear in mind we can develop customised engines to suit too!
Manage customer accounts within conversations

Account management engine

Do your customers ask for account balances or updates?

Check account balances
Check ticket or claim statuses
Inform customers about service outages
Receive statements and invoices
Compare products and services within the conversation

Product comparison engine

Do your leads browse through your products or services?

Compare products using carousels
Receive instant answers to product queries
Showcase similar products or services
Easier up-selling and cross-selling
Accept payments inside the conversation

Payments engine

Can your leads make purchases on your website easily?

Make purchases within the conversation
Take secure payments and send receipts
Send remarking messages with tailored product recommendations
Convert more leads to customers

Lead capture engine

Do your leads fill out forms on your website?

Replace or supplement website contact forms
Schedule meetings
Request a call back
Subscribe to email newsletters
Answer leads instantly

FAQ engine

Do your leads frequently ask the same questions?

Give quick and accurate responses to frequently asked questions
FAQ engine updated and learns over time
Staff freed up to better deal with complex issues
Give leads quotes quickly

Quotation engine

Do your leads ever ask for a quote or price estimate?

Faster quoting
Process within messaging app or on your website
Collect detailed user information for more accurate quoting

Outcomes

Ready to start your journey?

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