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Cookies Policy

Last updated: October 18, 2018

This Cookies Policy describes the different types of cookies and similar technologies that we may use on our Sites and Platform. This Cookies Policy should be read together with our Privacy Policy . Words or expressions not defined in this policy have the meaning given to them in the Privacy Policy.

We may update this Cookies Policy from time to time. Any changes in this Cookies Policy will be effective when we make the revised Cookies Policy available through the Sites.

If you have any further queries, please contact us by email at
1. What is a cookie?
A cookie is a small file which asks permission to be placed in the cookie folder of your browser. The cookie helps analyse web traffic or identifies when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
2. How do we use cookies and automated information collection?
Whenever you interact with our Platform, we automatically receive and record information on our server logs from your browser or device, which may include any chatbots you have created or interacted with, your conversation history with the Platform or any Application, IP address, geolocation data, device identification, “cookie” information, the type of browser and device you’re using to access the Platform or an Application, and the page or feature you requested.

We may use data automatically received or from cookies to customise content for you that we think you might like, based on your usage patterns.

We may also use it to improve the Services and the Platform or to help our developers build better chatbot platforms – for example, this data can tell us how often users use a particular feature of the Platform or an Application, or what kinds of questions users ask of certain chatbots, and we can use that knowledge to make the Platform, and any Applications, interesting to as many users as possible.

Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Sites, Platform or an Application. Just like any other usage information we collect, this information allows us to improve the Platform and Applications and customise your online experience. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioural advertising services)that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, but you can always manage your cookies settings as detailed below in section 4.

You have complete control over and can remove cookies from any site, at any time within your browsers cookie settings, but this may prevent you from taking advantage of some of our features.

Overall, cookies help us provide a better website by enabling us to monitor which pages users finduseful and which they don’t. A cookie does not give us access to a user’s computer or any informationabout them, other than the data they choose to share with us.

If you click on a link to a third-party website or service, a third party may also transmit cookies to you. This Cookies Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Site, the Platform or an Application, and those third parties may not honour “Do Not Track” requests you have sent using your browser or device.
3. What cookies do we use?
Below we list the different types of cookies that may be used on our Sites and Platform. To the extent any personal data is collected through cookies, our Privacy Policy applies as well as this Cookies Policy. Our Sites use the following 3rd party cookies (which are set by a server located outside the domain ofthe Sites):
Name Description/purpose Duration
Google Remarketing Google Analytics third party remarketing cookies, used to provide interest-based advertisements to show our ads on other websites. Read more Decided by Google
Google Analytics website Analytics Google Analytics non-personally identifiable information used for website analytics. Read more Decided by Google
Facebook Tracks Facebook user activity. Read More Decided by Facebook
LinkedIn Tracks LinkedIn user activity. Read More Decided by LinkedIn
HubSpot Tracks HubSpot Contacts user activity. Read more Until User Requests Deletion
Google AdWords Tracks AdWords referred user activity Decided by AdWords
Hotjar Tracks non-personally identifiable information used for website site usage. Read more Decided by Hotjar
4. How do I manage cookies?
You may refuse or accept cookies from the Sites and Platform at any time by activating settings on your browser. If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen.  You may wish to refer to for information on commonly used browsers.  Please be aware that if cookies are disabled, not all features of the Sites and Platform may be made available or operate as intended.

You can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether.  The Help function within your browser should explain how to do this.  Alternatively, you can visit or to obtain detailed information on how to prevent cookies from being set on your particular browser.

If you want to clear all cookies left behind by the websites you have visited you can find information on how to do this here: or you can download programs that clean out tracking cookies such as:,, and
5. How do I opt out of third party cookies on JRNY sites?
Google Advertising
You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page.!/

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