Improving customer experiences for the insurance industry

JRNY's virtual insurance assistants and digital brokers offer both B2C and B2B solutions to help insurance companies and brokers convert more leads and improve their bottom line.

Why JRNY

Insurance solutions

We partner with...

Solutions for the insurance industry

Quote

Automate the quote process with an artificially intelligent insurance agent.

This agent can recommend a policy based on a customer's preference or needs, and can then quote that specific insurance policy.

Purchase

If satisfied with a quote, the customer can complete the purchase of their chosen policy straight away with the digital assistant.

The assistant can answer questions throughout the whole process, or if the customer requests it - the assistant can also divert the case off to a human.

Manage

After a customer has purchased a policy from you, they can manage and update their policy by interacting with the digital assistant.

This agent can help your customers understand their policy, change personal details or payment information, all without having to contact you directly.

Renew

As the renewal period approaches, your digital assistant can prompt and complete renewal with your customers.

The digital assistant sends renewal reminders at different times for different customers. When their life circumstances change, they can also upgrade their policy with the assistant.

Digital assistants for great customer journeys

Emotionally in-tune at each stage of your customer's journey

Quote

Purchase

Manage

Renew

Why JRNY?

Fast to deploy

By partnering with an InsurTech like JRNY, you can benefit from existing specialist technology.

Configured to your needs

The JRNY digital assistant for insurance is configurable to business models (B2C & B2B), customer personas, APIs, and other business systems or processes.

Integrated

We can integrate the chat solution with your website, chosen messaging apps (like Facebook Messenger) , your CRM and other apps or systems.

Dashboard & analytics

Manage conversations from within the JRNY dashboard and understand users like never before with detailed insights.

Implementation service

No need for internal IT upheaval - our team will build your chat solution and implement with your chosen integrations.

JRNY success model

This includes advise around how to market your new digital assistant, so that you can start getting business value as quickly as possible.

Lead capture

Automated chat can capture leads and integrate with your CRM, as well as notify your staff.

Answer FAQs

Remove mundane queries from staff workload. Natural language processing (NLP) and machine leaning (ML)understand queries and learn over time.

Live chat

Option to speak with a human for complex cases.

Streamline quoting and onboarding

Increase lead conversion

Improve customer retention

Made for insurance companies and brokers

Companies that offer best-in-class customer experience grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business functions.

McKinsey & Company

Download our whitepaper