Simplifying the insurance customer journey

Watch in Action

What We Do

Insurance Customer Journey Platform

We partner with insurers to help them simplify the customer journey and improve customer experience with our white-labelled Customer Journey Platform.

Insurers can then improve conversion rates and sales efficiency, and radically increase their understanding into customer behaviour.

Sell simply, analyse deeply.

Results

For you, the insurer

Increase online conversion rates
Improve adviser efficiency
Reduce pressure on your call centre
Gain insights into customers
Streamlined interactions
Easier compliance & reporting

What your customer will experience

1

Information gathering

Start the customer journey by gathering information from your customer in a smart, white-labelled conversational interface that integrates with your website.

Our world leading and research lead design ensures this is a simple and easy interaction for your customer.

Information gathering
2

Product recommendation

After collating the necessary information, recommend products or policies based on your customer’s preferences and needs.

Product recommendation
3

Connect to advisers

If you wish to refer the customer to an adviser, they can select from a list of recommendations.

The adviser then receives an automatic copy of all the information gathered and can continue from there.

Connect to advisors
4

Quote & bind

Alternatively, offer an end-to-end digital customer experience and allow your customer to receive a quote and purchase their chosen policy within the same smart conversational interface.

Product recommendation

Partners

JRNY partners with Insurtech AustraliaJRNY partners with AI Forum New ZealandJRNY partners with FinTechNZ
Ready to
start the JRNY?